Information we receive
This website is a call-only site. It has no forms and does not ask you to type in personal details. When you call the number shown on the site, we receive your phone number and whatever you choose to tell us about your property and the problem.
Like most websites, our hosting provider may keep ordinary server logs, such as the pages requested, the date and time, your browser type and your IP address. We use these logs to keep the site working and secure.
Call recording
Calls to our line may be recorded for quality and training purposes. If you do not want a call recorded, tell the dispatcher at the start of the call and we will discuss other options.
How we use information
We use call information to understand your problem, to arrange service with restoration professionals, and to improve how we answer calls. We use website logs to keep the site reliable.
We do not use this site to collect payment details, and we do not ask for them over the web.
Cookies and third parties
This site loads fonts from Google Fonts and an embedded Google Map. Those services may receive technical information such as your IP address when the content loads, and they are governed by their own privacy policies.
Your choices
You can ask us what information we hold about your call or ask us to delete it, subject to any legal record-keeping needs. To make a request, email [email protected] or call the number on this site.
We may update this policy from time to time. The current version is always on this page.